Cancellations, No-Shows, and Late Policies
Our goal is to provide quality individualized care in a timely manner. "No-shows", and late cancellations inconvenience those individuals who are in need of therapy in a timely manner. We would like to inform you of our office policy regarding missed appointments. This policy enables us to better utilize available appointments for our patients.
Cancellation of an Appointment
Our therapists want to be available for your needs and the needs of all our patients. When a patient does not show up for a scheduled appointment, another patient loses an opportunity to be treated. Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule you for a visit, due to a seemingly “full” appointment book.
Although we have always had a cancellation policy, circumstances have caused us to enforce a policy of charging for no-show appointments, and those appointments not cancelled within 24 hours.
As of November 1st, 2014 there will be a fee of $25.00 fee assessed if we do not receive a call to cancel an appointment at least 24 hours in advance of the scheduled time.
How to Cancel Your Appointment
To cancel appointments, please call 405-541-1078. If you do not reach the receptionist you may leave a detailed message on the voice mail. If you would like to reschedule your appointment, please leave your phone number. We will return your call and give you the next available appointment time.
No Show Policy
A "no-show" is someone who misses an appointment without cancelling it or notifying us within the proper timeframe. A failure to be present at the time of a scheduled appointment will be recorded in the your medical record as a "no-show".
• First Missed Appointment: A $25.00 fee will be billed to your account.
• Second Missed Appointment: A $25.00 fee will be billed to your account
• Third Missed Appointment: The full cash price of session will charged to your account and the patient may be discharged from the practice. We reserve the right discharge the patient after the third missed appointment whether they call within 24 hours or not.
We understand that delays can happen however we must try to keep the other patients on time. If a patient is late the session will still end at the scheduled time.
If you are over 15 minutes late and are using your insurance we reserve the right to charge you for the time based on the cash price for the portion of session you missed, we cannot bill insurance for time you reserved with us but weren't present to use. If you are paying cash you will still be charged the full price for the session.
If you are 15 minutes or more late on 3 or more occasions we reserve the right to discharge you completely from our practice.
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